Michelin Australia today announced the arrival of MICHELIN Active Assistance - a 24-hours / 7 days a week emergency breakdown service for truck operators nationwide.

The nationwide network not only includes Michelin’s premium dealer network, the MICHELIN Service Centres, it also has access to some 400 truck tyre dealerships throughout Australia. This will ensure every breakdown is closely managed to ensure a timely response.

David ISSAUTIER, Commercial Director, Truck, Michelin Australia welcomed the announcement saying that for Michelin, the role of tyre supplier extends further than simply supply.

“MICHELIN Active Assistance is a key part of the service package we provide. Our fleet management programme includes qualified technicians undertaking regular tyre checks, and offering tyre management expertise to our network. This support coupled with MICHELIN Active Assistance will greatly contribute to your operational profitability,” said Mr ISSAUTIER.

“Reducing the amount of time a truck spends off the road is key for any fleet operator; this is where we see MICHELIN Active Assistance being able to contribute to the profitability of those operators that use our service.”

How it works:

  1. MICHELIN Active Assistance can be accessed via a free call number: 1800 330 200.
  2. The situation is evaluated to find the safest and fastest solution. 
  3. The closest Michelin service provider is contacted and arrives to provide assistance.
  4. A detailed incident report is sent to you after the event

Mr ISSAUTIER explained that the incident report is a key part of MICHELIN Active Assistance.

“Improving the tyre management process is a key part of the MICHELIN Active Assistance programme. The day after assistance, the report is sent to the Fleet/Workshop Manager describing the details of the breakdown and the solution provided. These reports are then collated monthly to measure various indicators such as breakdown per kilometre, incidents per state, and a location summary. All of this means better tyre management and ultimately less down time.”

The nationwide network includes over 400 Michelin truck tyre dealerships throughout Australia. This means you will have an excellent coverage across the country. 

MICHELIN Active Assistance is available to all MICHELIN Fleet customers, as well as operators that purchase their tyres through the Michelin dealer network.

Michelin has been the industry leader for more than 100 years, thanks to their relentless efforts in research and development. As a result MICHELIN truck tyres offer performance for all conditions and environments. This includes lower cost of ownership, the best casing endurance, the highest level of safety, and exceptional fuel savings.